Veteran Owned | Free U.S. Shipping on orders $150+ | Exclusive Member Discounts | Allow Up To 6 Weeks for Shipping Due to COVID-19

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Membership Questions

A Chimney Trail subscription gives you access to our vetted network of family travel services and up to 40% off incredible adventure gear.

Members save in two ways: they get incredible discount pricing on all of our adventure ready products, up to 40% off retail. Members also save whenever they book an Adventure, unlocking a free gift and an exclusive discount code for gear. In addition to saving, you’ll also be giving back. With our one-to-one model: for every membership purchased, we give one to a military service member. 

Absolutely. Of course we’d like to make adventuring in your life easier too, but if you just want to buy one or 100 memberships for other people, you can certainly do just that!

Our mission is to build strong, happy families. We enable parents to access the outdoors with their kids by providing them with tools, training, confidence, and inspiration. And we give back with our one-to-one model: for every membership purchased, we give one to a military service member.

Absolutely. If you know someone who you would like to receive this complimentary membership, we’ll make sure to get it to them. If you can provide a name and email address, we’ll handle the rest!

Unfortunately, we cannot give out military service member’s names as a part of our buy one give one. We can tell you the military unit that’s being supported, but for security reasons, the service member is anonymous.

You can cancel anytime for a full refund. Cancel by logging into your account or by contact our team at info@chimneytrail.com.

Adventure & Waypoint Questions

Every Waypoint includes a recommended skill level so you can determine whether it is best suited for your child!

100%! If you want a vacation planned start-to-finish, we’ll take care of everything. Chimney Trail has developed a subscription-based network of expert family adventure travel guides with expertise in travel and adventure with children.

No! Naturally, families with children are quite interested in better family travel guides, but some of our most interested customers have been people traveling alone and travel clubs for seniors.

Shipping

Shipping is free for all purchases over $150! For orders less than $150, shipping is calculated at checkout.

We ship to all fifty states!

We do not offer international shipping at this time.

You will receive an order confirmation email after your purchase that will allow you to track your package. Orders ship within 48 business hours (excluding holidays) and will arrive within 5-7 business days. Contact us if you would like more information regarding your order.

You will receive an order confirmation email after your purchase that will allow you to track your package. Please allow 5-7 business days for your package to arrive.

Good news! You can track your order in your shipping confirmation email.

Yes! We do ship to P.O. boxes.

Yes! That’s a challenge we’re happy to shoulder. You buy it, we’ll get it to them!

If you see an incorrect shipping address, please call us toll-free at (720) 930-5390 or email info@chimneytrail.com immediately.

Returns & Exchanges

If you see that your order contains errors, please email us as soon as possible at info@chimneytrail.com.

If your order arrives and there are any issues with your product, no worries. Please contact us at info@chimneytrail.com so that we can work toward a solution for you.

If your order arrives and there are any issues with your product, no worries. Within 30 days of purchase, we will provide a full refund and will pay shipping to return any products that you are unhappy with. To be eligible for a return, your item must be in the original condition that you received it. 

To complete your return, you will be provided with a custom link to print your pre-paid return shipping label. After we receive your return and inspected the product for original condition, we will refund your entire payment provided that the product is in the same condition that you received it.

If your order arrives and there are any issues with your product, no worries. Within 30 days of purchase, we will provide a full exchange and pay for the cost of shipping. To complete your exchange, you will be provided with a custom link to print a prepaid return shipping label and return the faulty product. We are not liable for package loss or misplacement, or for packages which are returned to the wrong address. Note: If 30 days have gone by since your purchase, contact us and we will work with you to make it right.