Subscription Questions

What Are The Benefits Of A Chimney Trail Subscription

Imagine a world where you knew in your core that the children in your life were equipped to endure whatever challenge life throws their way. Well...Chimney Trail was designed to give you that peace of mind. Chimney Trail exists to help grown-ups build resilience and emotional durability in their children. We do this with activities which have been vetted by qualified child development experts. Your subscription includes a seasonal "Waypoint Kit" which guides you through a resilience-building outdoor activity. At the start of each new season, we'll let you know what's on the way and will charge the credit card we have on file. You can cancel at any time but, our aim is to make resilience-building memories with your child a predictable, totally accessible part of your life. Beyond that, as our store's offerings expand, you will enjoy everyday discounts on premium outdoor recreation equipment. And last but not least, you are joining a community. It takes a village and you have one here at Chimney Trail.

How Much Will I save as A Chimney Trail Subscriber?

You can buy any Waypoint Kit at any time for $69. plus shipping and applicable taxes. Each box is valued at over $100. We can't make you World's Best Mom or Dad. Only you can do that. But, for about what it costs to go to Starbucks once a week, we can get you a few steps closer to really earning that title!

Can I buy a subscription for someone else?

Yes! The easiest way is to simply purchase a gift certificate by clicking HERE. You can purchase vouchers for a one time or four-box set to be delivered at the start of each new season.

HOW DOES A SUBSCRIPTION HELP THE COMMUNITY?

Our children are facing a clear and present crisis when it comes to their mental health. The combination of having to hunker down to withstand the worst shocks of COVID, social media giants creating applications to specifically capture the attention of underage children, and important organizations like Boy and Girl Scouts experiencing bankruptcy and record low levels of participation; we have a DUTY to step in. Chimney Trail is one tiny part of the arsenal of intervention our children deserve. If you find a better way to address this pending crisis, call us on the phone and we'll start working on that instead. In the meantime, this humble subscription box is our first line. We introduce fun, resilience-building activities, all centered on outdoor play. The unscripted nature of wilderness spaces coupled with the process of planning, discussing, doing, and revisiting the memory of a shared adventure is like giving the kids in your life armor against anxiety and depression. It's not a panacea...but, it's pretty darn close. These connections to each other and wilderness spaces make us human. Without them, of course we're lost. Let's get back to basics. Start with your family! Community benefit is a natural, happy outcome. And yes...Chimney Trail as a company also gives back to selected charitable organizations specializing in the support of military and shadow warriors.

How do I cancel my subscription?

You can cancel your membership at any time. Simply send an email to info@chimneytrail.com. We'll take it from there.

Adventure & Waypoint Questions

WHAT AGES ARE YOUR WAYPOINTS SUITABLE FOR?

Our content was originally designed for children ages two to fourteen. We've never had much luck changing an adult's mind on anything so kids it is! That said, some of our most energetic customers are grandparents who love doing the Waypoints with their grandkids. Also, older, high-school and college-aged siblings love doing the Waypoints with their younger sisters and brothers. BUT, concerning the clinically proven benefits of the activities, two to fourteen is our area of laser focus.

Are your Adventures just for kids?

No way! These kits can be used by ANYONE. We focus on children because of the clinically proven developmental benefits but really, it's never too late to build personal wellness in the great outdoors.

Shipping

How much does shipping cost?

Shipping is calculated on a case-by-case basis depending on your shipping address.

Do you ship to my state?

We ship to all lower 48 states. If you live somewhere else, send an email to info@chimneytrail.com and we'll figure out how to make it work!

Do you ship internationally?

Not normally but, it's not impossible. Let us know what you'd like to see at info@chimneytrail.com and we'll try to find a way to ship to you.

When will you ship my order?

Our orders ship at the start of each new season. Winter, spring, summer, and fall. Whenever you buy a subscription, your Waypoint Kit will be a part of the next seasonal shipment.

When will I receive my order?

You will receive your order when the seasonal shipments launch in March, June, October, and December.

Can you ship to a P.O. box?

Yes! We do ship to P.O. boxes.

Can you ship to an FPO or APO so I can send a gift to my family serving overseas?

100%. Our favorite type of shipment!

I made a mistake on my shipping address. How do I correct this?

No problem at all. You can update your shipping address anytime by logging into your personal account. If you have difficulty please click the "Help" button that floats around our page and a Chimney Trail guide will give you a hand. If it's outside of business hours, please feel free to send an e-mail to info@chimneytrail.com. We'll take care of you.

Returns & Exchanges

I ordered the wrong item. What do I do?

Please contact us at info@chimneytrail.com. We will fix it for you. If we can't, we'll refund your purchase.

I received the wrong item. Help!

If you get the wrong item, that's our bad. We'll fix it and give you a discount on your next purchase. Please contact us as soon as you can at info@chimneytrail.com